Welcome to FAQ - Bear Printing

Discover answers to FAQs and simplify your project journey. From design selection to ordering steps, we've got you covered. Explore now!

Frequently Asked Questions

How do I get started using BearPrinting.com?

Our online template-based platform provides access to thousands of customizable options for real estate marketing materials, allowing you to maximize your brand and make a significant impact in your approach to market your listings. In addition, we also offer the ability to upload your self-designed files to our platform. Should you have any questions or concerns, our knowledgeable staff is always ready to provide assistance. Please feel free to explore our platform and take advantage of its features.

To get started, please sign in and click on "My Profile" on the left-hand side of the page. You will be prompted to fill out all necessary information that you would like to have auto-populated on any product, including your personal photo and company logo. Next, click Template Library to view and select your preferred template. You can now favor templates and they will always be in your "My Templates" pull-down.

Why is 10:00 AM an important time?

10:00 AM PST is a crucial time for us as it marks the start of our daily production process. Any orders placed before 10am will be promptly processed and included in that day's production schedule. However, if an order is placed after the 10am deadline, it will be scheduled for production in the next batch. This ensures that we maintain a consistent workflow and deliver your products in a timely manner. If you have any further inquiries, please don't hesitate to contact our team.

What are your pickup times in Milwaukie or other Offsite Locations?

Please note that our Milwaukie and Offsite Locations Pickup Time is 3:30pm. This policy has been put in place to ensure that we are able to provide the highest level of service to all of our customers. If you have any questions or concerns, please do not hesitate to contact our customer service team.

What are your Turnaround Times for your products?

When it comes to our printing timeframes, we strive to provide efficient and timely service to meet your needs. In general, most of our products have a turnaround time of 2 business days, provided that the order is placed by 10 am PST.

For your convenience, we offer same-day printing for text weight flyers (8.5x11), ensuring you receive them promptly. Large signage orders may require an additional day, with a total turnaround time of 3 days.

Please note that business cards, being a more intricate product, have a slightly longer production time. Typically, business cards are ready within 4-5 business days. However, if you opt for a luxurious soft-touch lamination, the production time extends to 7 days to ensure the highest quality.

*Additional Services like Scoring, Folding, Stapling may require extra time.

What is a Free Media Kit / Sample Kit?

If you haven't already, please order one of our FREE Media Kits. (link below) This is helpful to see our main products (flyers, door hangers, postcards, brochures, etc..), and to see several different paper types. Order a Media Kit here: https://www.bearprinting.com/BPP_MediaKit.jsp

What is Motif?

Motif is our innovative and user-friendly advanced editor designed to empower our customers in creating personalized and unique products. With Motif, you can easily modify our online templates or start from scratch with a template size, giving you endless possibilities for customization. It features a drag-and-drop interface, making it as intuitive as popular design platforms like Canva. Unleash your creativity and bring your vision to life with Motif!

How do I upload my own file?

Log in to Bear Printing > Start a New Project > Upload Your Own File Click on "Supplied File Uploader", Name your project, pick project type from the pull-down. Continue through site. *Note: if project-type is not in the pull-down list, you may need to use "Get a Quote Uploader" under Supplied File Uploader.

How do I replace a file for an order already placed?

Home > Start a New Project > Upload Your Own File > Replacement File Uploader
*Please add your job# in the notes
**Additionally, remember to notify us that you have a new file by emailing ([email protected]) or calling (503.244.4738) and confirming that it hasn't already been printed.

What is Client Connect?

Client Connect is an excellent marketing service that gives you access to a sizable library of entertaining and timely postcards intended to grab your target audience's attention. You choose and manually order any postcards you want using this service to stay connected with your customers.

What is Set and Forget?

With Set & Forget, an automated service, you can use our sizable collection of postcards for routine monthly mailings. Just pick a 12-month track, upload your contact list, and unwind. You'll get an email every month with a proof of the card that will be sent out the following month. If you approve of the proof, there is nothing more you need to do; your mailing will be taken care of on its own.

What exactly are FlyerMinis?

A FlyerMini is a unique and compact marketing tool that serves as a mini flyer for property listings. It is designed to be the size of a business card, with listing information on one side and contact information on the other. These FlyerMinis are a perfect complement to our PermaFlyers and Mini Boxes, creating a comprehensive and visually appealing package for your real estate marketing. The affordability of FlyerMinis makes them an excellent choice for sellers who want to actively participate in promoting their property and feel like a valued part of the team. Not only are FlyerMinis convenient and easy to distribute, but they also provide potential buyers with key property details and your contact information in a compact format. Whether used as take-away items at open houses or shared during networking events, FlyerMinis are an effective way to generate interest and engage with potential clients. If you have any further questions about FlyerMinis or need assistance with your real estate marketing materials, our customer support team is always here to help.

What are the dimensions for your Door Hangers?

Our Door Hanger size is: 4.25 x 11 - Size with a Bleed: 4.5 x 11.25
The main thing to know is that the punched-out hole is about 2.25 inches down from the top.

What is a bleed in printing?

In digital printing, a "bleed" is like an invisible safety zone around the edges of a printed design. It's like having extra space to make sure the design goes all the way to the edge without any white borders. It's called a "bleed" because the colors and images "bleed" out beyond the actual edge of the paper. It helps to make the final print look neat and professional. So, think of a bleed as a special invisible area that helps the design look awesome!  We require 1/8th inch on each edge. In order to avoid images, text or logos being cut, make sure that any non-bleed items remain 1/8th inch inside the final cut size.

What is TraqBack when ordering Postcards?

TraqBack is completely free and is a QR Code placed under where the stamp/permit# is placed.
During checkout, if you turn it on, it gives you to option to direct them to your own blog, your listing page, or any website link you paste in the TraqBack Destination. By default, it gives a digital version of the postcard, but just replace the destination link to change it.

What is the Mailing List format needed to address and mail postcards?

We take Excel files, or .csv files to upload for your mailing list. (PDF files for your postcard file) Please ensure that your mailing list is properly formatted by separating your information into columns. This will help to avoid mailing delays and ensure that your list is validated by our USPS software. Here are a few tips to keep in mind:
• Use clear column headers to indicate what's in each column of your list.
• First Name can contain a full name, or first name
• Company can have a company name or add "Or Current Resident"
• Street Address, City, State and Zip must be in their own columns
• Save your list as a .csv or .xls file to ensure compatibility with our system.
• Please note that Mac .number files are not compatible with our system.

*Also, if you have multiple addresses on your list (example: Owner and Mailing) you would just need to let us know which list to mail to. Hope this helps. Please let us know if you have further questions.

What are your postcard sizes?

We offer three different sizes for our postcards. The Small PC size measures 5.5 x 4.25 inches, the Large PC size is 8.5 x 5.5 inches, and the Jumbo PC size is 11 x 6 inches. These different sizes allow you to choose the one that best fits your needs and helps you make a statement with your postcard marketing.

We also can print 4x6 which would be ordered as a Small Postcard, 5x7 which is ordered like a Large Postcard. Just leave special instructions letting us know the final size.  NOTE: mailing 4x6 or 5x7 require 500 pieces for First Class Mail or 200 for Marketing Mail.

What is the difference in First Class Mail and Marketing Mail?

The main difference between First Class Mail and Marketing Mail is the speed of delivery and the handling of returned postcards. First Class Mail is faster, typically reaching mailboxes within 4 to 5 business days of ordering. It also provides the benefit of returned postcards, allowing you to update your mailing list if a house is vacant or not accepting mail.

On the other hand, Marketing Mail is a more cost-effective option but may take longer to reach mailboxes, typically 8 to 10 business days. Unlike First Class Mail, you won't receive any returns for postcards.

Consider your priorities for speed and the need for returned postcards when choosing between First Class Mail and Marketing Mail for your mailing needs.

What is Radius and Neighborhood Search?

At checkout with a postcard, you can create a free mailing list using Radius Search and Neighborhood Search.
With Radius Search, you can generate a detailed owner list based on a specific house. This means that the homeowner associated with that house will be included in the list, even if they reside in a different state. To guarantee that the entire quantity order is mailed, this list will also include additional addresses from the same neighborhood.

On the other hand, Neighborhood Search allows you to draw and select a specific area, such as only the left side of the highway. This feature gives you more control over the geographical boundaries of your mailing list. The box must be drawn entirely around the properties of the desired addresses in order to guarantee that all addresses are added.

Choose the option that best suits your targeting needs when creating your mailing list with our free tool.

What is HomeValueConnect (HVC) with postcards?

Home Value Connect, our powerful lead generation tool designed to enhance your marketing efforts. With Home Value Connect, you can take your direct mail campaigns to the next level.
For just an additional $0.05 per postcard, each recipient receives a unique personal code. This code can be easily scanned using a QR Code or entered on a website. Once scanned or entered, you receive an email with valuable information about the person's interest in buying or selling a property, or perhaps both.

The website they are directed to is custom-branded for you as the agent or broker, ensuring your information is prominently displayed. It provides them with key insights about their house and neighborhood, including the estimated home value range, home sales trending, sales activity, recent sales info, and even a handy recent sales map.

With Home Value Connect, you can capture leads, gain valuable insights, and establish your brand presence in the real estate market. Upgrade your lead generation strategy today and harness the power of Home Value Connect.


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